SysAid Technologies, founded in 2002, is a start-up that provides organizations around the world with efficient IT service management tools through service automation. With an automated help desk that works 24/7, SysAid offers a remarkable alternative to improving the speed and efficiency of IT services. For example, repetitively occurring and common IT issues that employees face are automatically handled by the SysAid portal, saving both employees’ and IT teams’ time.
“SysAid wanted to uplift and enforce its automation operation and started looking for a test automation solution. We checked several different options, and Galil Software was the best choice.
Galil’s expert knowledge and skills in the automation domain, and it is vast experience in different technologies, enabled us to ramp-up our automation and test infrastructure and enhance our quality process.
The Galil team is currently an integral part of SysAid QA operations, working closely with both QA and Developers to develop and execute automation requirements.
After working with Galil for almost a year and a half there is no doubt we made the right choice.”
Yehuda Sapir, VP R&D
Following a sudden gap in their automation staffing, SysAid required a new team to keep their project running smoothly. Their project, which had been worked on for more than 5 years, needed a highly qualified and experienced team to lead and maintain its existing framework. To overcome this challenge, SysAid approached Galil Software.
The Project
Galil assembled an experienced team composed of three automation engineers who worked closely with managers from SysAid. Some of their first actions were to design, add coverage, and improve functionality tests for the SysAid project – which had many integrations available – and to identify and troubleshoot bugs and problem areas that arose in the former framework. They also needed to renovate the old technology that SysAid’s system was based on by replacing it with a stronger and newer one.
The team was also responsible for maintaining the automation processes for both cloud and on-premise, conducting full analysis for all tests daily, adding coverage for new features, and testing the UI, the API, and the database. The project codes were written in Java and used automation tools such as MAVEN for project structure and TestNG as a running tool. They also needed to support the testing of all SysAid environments and OS (Windows, Windows Server, Linux, and Mac), configure AutoIt to test desktop applications, and RMI to test the remote functions. The project also included integrations with Jira, Slack, MSTeam, LDAP, and VsPhare.
Galil’s solution for monitoring, maintaining, and enhancing the former framework included many aspects. With the benefit of Galil’s broad experience and expertise, the team formulated new frameworks from innovative and more advanced technologies, improved and stabilized the former framework, maintained former tests, and added new coverage.
SysAid was very pleased with the Galil team’s quality of work, efficiency, and performance that met their expectations and goals. Some of the important benefits that Galil provided SysAid with:
