Case Study: Amdocs

“The Galil Software program is one of the first successes of the Offsite Contractor Unit established in Amdocs. The program is well managed, with good partnership and collaboration with Galil Software management. We’ve assigned our teams to different projects, serving our customers with high dedication and the right attitude, so that we can deliver our projects on time and with quality, in accordance with Amdocs’ spirit. The program is continuing to gain momentum with local leaders and developers who are acquiring expertise in Amdocs products; this is the key for the future evolvement of the program.” 

Yinon Amir – Amdocs Delivery CMCC CRM Development Director

A global company (NYSE: DOX) with revenues of $3.0 billion in fiscal 2010, Amdocs is the market leader in customer experience systems innovation, with over 19,000 employees delivering the most advanced business support systems (BSS), operational support systems (OSS), and service delivery to innovative service providers in more than 60 countries around the world.

Business Challenge

Service providers worldwide deploy Amdocs’ products, while customizing them in order to support their business models, business processes, and personalized customer experience.

These customizations require the most accomplished software engineers, who are able to build critical business applications for large-scale service providers.

In order to meet the ongoing growth and stringent deadlines, Amdocs decided to rapidly expand its CRM Delivery teams in a cost-effective way. Galil Software was chosen as a solutions provider due to its savvy engineers, proven control and project management methodologies, and cost-effectiveness.

Galil Software’s Solution

From 2010, Galil Software has been providing Amdocs with development and software services for customizing and deploying Amdocs’ CRM products.
Galil Software’s ability to rapidly ramp up the teams, provide product and on-the-job training, and tight management focus, enabled Amdocs to rapidly build fully-embedded professional teams within its CRM Line of Business.

The Galil Software teams comprise 20 engineers and are structured as an organic part of Amdocs’ development teams, according to Amdocs’ development methodologies. Currently, the Galil Software teams are involved in several major development programs for top-tier mobile operators worldwide.

The Galil Software engineers’ responsibilities include:

Galil Software’s teams work according to well-defined Service Level Agreement, KPIs, and targets. Strict confidentiality and security measures are employed in Galil Software’s site in Nazareth, in accordance with Amdocs’ rigid security policy.

Customer Benefits

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